The following Delivery & Returns Policy, is only applicable to our Online Shop and over the counter purchases.

Delivery available to Mainland UK, excluding the Scottish Islands and Highlands. If you are wishing to purchase items, however you are located outside Mainland UK or require international shipping, please contact [email protected] and we will be able to provide you with a shipping estimate.

 Shipping Fees

A standard shipping fee of £5.95 will be applied to all orders for all UK mainland addresses. However, shipping cost will be waivered if the total spend is over £100.00

Dispatch & Delivery Times

We will strive for all products to be shipped within 2 working days at the point of order.

We dispatch order Monday to Friday however please note, orders placed after 2 pm on a Friday will be dispatched on the next Monday (excluding Bank Holidays).
We will always aim to deliver products as near to our estimated times as possible. Should we be unable to deliver items within 30 days of your order, our team will contact you and offer you the option to cancel your order and receive a full reimbursement.

Returns & Exchanges

Should you need to return an item, our team are happy to replace or refund items. Please return items in their original packaging, unused, to us within 30 days of receiving the goods for a full refund. We cannot be held responsible for items that go missing in transit.

All returns must be as new. Toys must be sent back in the intact original packaging, containing all parts and accessories. Clothing must also be returned in the original packaging, and tags still attached.

Return Costs

Items must be returned at your own cost, however, we will cover the return costs if the goods are faulty or if the wrong item is delivered.

As soon as we have received your return we will raise a credit. Please allow a 4-week period for this to be administered.

To request a return, please email [email protected]

Payment, Pricing & Promotions

We currently accept orders paid with a credit card (VISA and MasterCard) and Paypal. The VAT is charged at the VAT rate current in Mainland UK.


Crawfords reserves the right to suspend, cancel or amend any promotion and/or review and revise these terms and conditions at any time without giving prior notice.

Credit Card Fees

Credit card payments may result in additional fees from your credit card company. We accept no responsibility for any additional fees.